Working with shipments
There are many things to do before the order becomes fulfilled and goes to completed status. Order items should be pick and packed with invoices, slips and labels printed. It should be shipped. The customer should confirm the package received. There are services that provide such a functionality in complex. We created an integration module with ShipStation service. It allows to pass order and shipment information to ShipStation and get notifications on shipment status back to VirtoCommerce.
To use ShipStation service you need first to install ShipStation integration module. Download the module from the VirtoCommerce AppStore and install it as any regular module. How to install module see link.
There is no additional settings for ShipStation module in VirtoCommerce. All the setup is made in ShipStation. However user with WebApi client permissions should exist in VirtoCommerce store in order to authorize ShipStation requests.
To connect ShipStation with your VirtoCommerce deployment, follow the steps below:
- Login to your ShipStation account.
- Click on Account Settings from top right corner and then go to Selling Channels.
- Click on the button labeled as Connect a store or marketplace. Scroll down and select Custom store.
- Copy the below fields for "username", "password" and "URL" the custom store setup:
- Username - Enter username of VirtoCommerce user with WebApi permission.
- Password - Enter password of VirtoCommerce user with WebApi permission.
- URL to custom XML page - URL to VirtoCommerce web manager added path to shipstation api - "/api/fulfillment/shipstation". Say your Web manager address is: http://demo.virtocommerce.com/admin in that case url to shipstation api would be http://demo.virtocommerce.com/admin/api/fulfillment/shipstation
- Click on Test Connection to check whether all the details are entered correctly or not. Upon successful connection, you will receive an alert notifying that your marketplace connection was successful.
- Enter the order statuses as mentioned below and click on Next:
- Unpaid Status- New
- Paid Status - Processing
- Shipped Status - Shipped, Completed
- Cancelled Status - Cancelled
- On-Hold Status - OnHold
If you have set different statuses to the orders in VirtoCommerce you should set the right statuses here as well.
Set the settings related to your store.
- You can enter other details as per your requirements. After clicking on Finish.
As the result orders will now start importing into your Shipstation account from VirtoCommerce store and ship notifications from ShipStation will trigger appropriate status change on order and shipment in VirtoCommerce.