Customer management module

eCommerce CRM system allows to manage members and all derived types (contacts, organizations, employees, etc.)

The Customer Service module is intended for the use of customer service representatives (CSRs). It enables users to manage customers' cases, view order details.

Features

  • Viewing a list of cases
  • Assign responsible user for selecting cases
  • Resolving selected cases
  • Creating new cases
  • Searching cases
  • Viewing case details
  • Changing type and priority of the case
  • Making public replies and internal notes
  • Searching for a customer
  • Viewing details of orders made by the customer