E-commerce both impacts - and is impacted by - many enterprise departments which have their own KPIs, budgets, decision making rules and goals. Departments include: sales, marketing, IT, finance, logistics, buyers, security, HR, legal, and more. Big changes, like implementing enterprise e-commerce platforms or significant changes in business processes, usually require significant energy and time.
International variability creates an additional challenge on top of organizational complexity. Involving additional regions or countries in an e-commerce solution adds additional stakeholders, local laws, customs. For example, local tax laws (which may impact pricing), legal requirements and practices, HR specific, cultural differences all are areas enterprises need to consider during their e-commerce planning.
The complexity of enterprise IT is often a result of past business growth, acquisitions, and IT-department mergers. Enterprise IT infrastructures manage a mix of software, legacy enterprise e-commerce solutions, and a large variety of local and industry specific software (like bookkeeping, legal, ERPs etc).
All that creates challenges for enterprise companies that must be mitigated by adequate architecture planning.
Slow changes kill competitiveness. When choosing enterprise e-commerce software, enterprises need to focus on speed and flexibility to stay competitive. The complexity inherent in enterprise organizations makes IT changes -- like implementing an e-commerce platform or significant changes to business processes -- very expensive in terms of time and effort. When a project's size and scope expand, then the risks and effort required to implement it grow exponentially as well.
Monoliths are risky. Some companies attempt to resolve regional complexity by designing and implementing by a unified enterprise e-commerce solution and cover all or most regions; however, this approach leads to creation of a “monster” which is expensive to change, very expensive to maintain and which cannot be easily replaced when it becomes a problem -- a situtation which often happens quite soon after launch.
Enterprise IT complexity hinders transformation. When the ability to transform a business is restricted, it threatens enterprise market leadership. This risk needs to be addressed -- as enterprises need to constantly focus on reducing complexity and being able to painlessly substitute legacy solutions.
Virto Commerce's philosophy is based on the idea that making sequential changes is the only way to overcome enterprise complexity described above. Virto Commerce's enterprise e-commerce platform is designed in a way to facilitate this agile approach.
Agile approach: Small projects reduce the quantity of affected stakeholders during each step of the process and arrive at the point where each small step is not critical for most stakeholders, so you can keep up the high speed of your implementation.
Extensible platform: A customizable & extensible platform and modular architecture makes possible to start acting locally (in terms of regions, functions, processes) and continue by gradually extending the enterprise e-commerce solution, adding new stakeholders, regions, functions, integrations with fast release cycles.
Multi-layer: Virto Commerce is efficient in building a flexible and maintainable multi-layer enterprise e-commerce platform for multi-regional companies. The success of our customers is proof of our method: we efficiently build local Virto Commerce solutions and then generalize the common rules, practices, integrations and requirements across a more standardized platform -- extending it out across regions and countries.
API-Based. Virto Commerce is an API-based modular enterprise e-commerce solution. It can be embedded into any process or replace any function without running a huge project. You can start substituting your legacy systems, improve their process structure or add new functionality without creating additional risks.
Bosch wanted a direct line of communication with their customer base. To gain this important customer access, they decided to create a customer loyalty program that awarded points and ultimately allowed them to interact directly with their customers.
Bosch knew they wanted to use a pre-existing e-commerce solution, as opposed to developing their own. To do this, Bosch needed to choose a software that is based on the Microsoft technology stack, which is their internal technology. Furthermore, the chosen platform needed to be extremely customizable to accommodate Bosch’s complex integrations and specific requirements.
This project was the first e-commerce implementation for Bosch, so to help with the learning curve, Virto Commerce held an onsite kick-off workshop with Bosch’s technical team.
Bosch Thermotechnik now has a Customer Loyalty Portal that allows Bosch to gain valuable customer insight and build strong customer relationships. With the portal built on Virto Commerce Bosch Customer Loyalty Portal serves as a long-term solution that grows with Bosch and its future business needs.
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