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Order History and Fulfillment Management

Give your customers and teams full visibility into every order—past, present, and in progress. 

 

Virto’s Order History & Fulfillment feature centralizes all order data in one place, making it easy to manage orders, track changes, and support complex fulfillment workflows. Whether you’re running a self-service portal or a procurement hub, this feature brings transparency and control to your operations.

What the Order History & Fulfillment feature delivers for your business: 

  • Streamlined customer support: Quick access to full order records helps your team resolve customer inquiries faster and more accurately. 

  • Flexible document management: Add unlimited related documents (shipping details, refunds, and payments) to each order for full lifecycle traceability. 

  • Easy tracking and auditing: Built-in change history provides an audit trail for compliance and internal reviews. 

  • Returns-ready: Built-in returns management supports seamless post-purchase workflows for your B2B or D2C customers. 

  • Smart filtering and search: Quickly locate orders by keywords, customer name, or date range—even at high volumes. 

  • Integration-friendly: Synchronize easily with any ERPs and fulfillment systems to build the order ecosystem that fits your business. 

Whether you manage thousands of repeat buyers or offer high-margin customized products, this feature gives your business the flexibility, visibility, and efficiency to grow. Find out more about Virto’s Order History & Fulfillment feature in our user guide.

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