eBook for ensuring a great customer experience in B2B ecommerce

This ebook reveals, backed by real-world examples
that the key to success of a B2B ecommerce
platform deployment depends on customer satisfaction.

In this ebook, we demonstrate the 7 key principles that, in our experience, enable a B2B company to design an ecommerce platform that meets all of its customers’ expectations.  

We also address the following challenges backed by real-world mini cases:  

  • Flexible B2B pricing  
  • Marketplace operations  
  • Global performance issues  
  • Complex relationships such as B2B2C  
  • Customer data protection  
  • Keeping both digital and physical communication  
  • Infrastructure control  
  • Contextualization
  • Avoiding discontinuity in the user experience

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