EBOOK
Ebook for Ensuring a Great Customer Experience in B2B eCommerce
This ebook reveals, backed by real-world examples that the key to success of a B2B ecommerce platform deployment depends on customer satisfaction.
Ebook for Ensuring a Great Customer Experience in B2B eCommerce
In this ebook, we demonstrate the 7 key principles that, in our experience, enable a B2B company to design a B2B ecommerce platform that meets all of its customers’ expectations.
We also address the following challenges backed by real-world mini cases:
- Flexible B2B pricing
- Marketplace operations
- Global performance issues
- Complex relationships such as B2B2C
- Customer data protection
- Keeping both digital and physical communication
- Infrastructure control
- Contextualization
- Avoiding discontinuity in the user experience