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Canadian Aircraft Manufacturer

Discover how a Canadian aircraft manufacturer with a 95-year history and 5,000+ aircraft delivered replaced a monolithic legacy system with a unified aftermarket B2B customer portal on Virto Commerce.

weeks from kickoff to MVP launch

15K+

active portal users

21K+

orders since launch

5,000+

aircraft delivered globally

Key Achievement

The client launched a unified aftermarket B2B customer portal on Virto Commerce in under 12 weeks, including replatforming, data migration, and portal launch. The portal now serves 15,000 active users and has processed 21,000+ orders since launch. It consolidates aftermarket sales, invoicing, documentation access, and real-time alerts under a single interface for buyers and suppliers throughout the aircraft lifecycle.

“

I like the interface and have had no issues finding document information or viewing the available ones.

Portal user

Challenge

Following a restructuring in 2019, the company set an ambitious goal: go beyond pure commerce and deliver a unified customer portal and ecommerce experience — under one roof.

Four specific challenges stood in the way:

Aftermarket CX overhaul
Complex permissions and access structure
Monolithic legacy replatforming
Complex integrations and data transfer

Solution

The client selected Virto Commerce after evaluating the platform’s Atomic Architecture™, out-of-the-box complex permissions support, and ability to unify the customer portal and ecommerce engine in a single composable solution.

The unified Customer Portal brings together:

Aftermarket ecommerce engine for buyers and suppliers
Invoicing portal for suppliers
Data and documentation access with role-based permissions
Real-time alerts and analytics to support dispatch reliability
Personalized access to publications and technical resources throughout the aircraft lifecycle

Result

The portal launched on time and immediately received positive user feedback. The portal has positioned the client to unlock aftermarket revenue — one of the largest untapped sources for aerospace and defense companies — through a digitized, self-service model.

Complex data migrations at speed

Commerce + portal + invoicing unified

Real-time alerts and analytics

Compliant with tight industry regulations

Business Benefits

Unified portal for ordering, invoicing, and documentation reduces context-switching and improves efficiency for both buyers and suppliers.
Role-based permissions ensure sensitive data and tools are accessible only to the right users, which is critical in an aerospace and defense environment where documentation access is tightly regulated.
Composable Virto Atomic Architecture™ made it possible to build a genuinely unified experience (portal + commerce + invoicing) rather than integrating separate systems that each require their own maintenance.