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Product Returns Management

Set up a convenient and efficient return workflow to streamline the process for both your customers and internal teams.

View and manage all return operations through a single, intuitive console. Edit return statuses to keep customers informed and keep track of the process internally. Instantly locate specific returns using advanced filters, search, and keywords. View comprehensive return details, including the return number, status, and resolution, order ID, line items (quality, price, reason for return), and creation and modification dates.

What the returns feature delivers for your business:

Streamlined operations: Automated and efficient workflow for handling returns and refunds prevents team overload even as orders and return volumes grow.
Better inventory management: A fully synchronized and automated returns process ensures up-to-date and consistent inventory data—even with substantial returns—and helps maintain optimal stock levels.
Compliance with regulations: Structured return policies help comply with local laws and avoid penalties and reputational damage.
Improved customer satisfaction: A clear, efficient return process builds customer trust and enhances the overall shopping experience, even when a product needs to be returned.

A smart returns system enables businesses to efficiently manage the entire process with minimal team effort, maintain accurate inventory records, and keep customer satisfaction levels high—even when the product doesn’t fit them.

Check out Virto’s user guide to learn more about setting up returns and refunds, and other capabilities within Virto Commerce.