Built-In Vendor Communication Tools

The Communication widget/chat enables real-time, in-portal messaging between vendors and marketplace operators, keeping every interaction tied to specific products or actions. 

• Contextual, real-time messaging: Operators and vendors can message instantly within both the Operator Portal and Vendor Portal. All communications are tied to a specific product, order, or catalog action for clear context and actionable responses. 

• Unified, persistent conversation history: All chat threads, file uploads, and documents remain organized and searchable inside the portal, eliminating fragmented external communication and maintaining a complete history for transparency and compliance. 

• Bidirectional collaboration and notifications: Either party—vendors or operators—can initiate and respond to communication, supported by push and event-based notifications to keep relevant users informed about new messages, status updates, or triggered events. 

• Mobile and external integration ready: Communication tools are accessible on all web and mobile devices and can be extended into third-party chat integrations, supporting remote teams and multi-channel workflows. 

• Faster issue resolution: Enable instant two-way messaging between your team and vendors for product edits, compliance questions, or onboarding. 

• Operational transparency: Keep all vendor messages and responses organized and searchable, eliminating scattered email threads. 

• Vendor autonomy with support: Vendors manage their catalogs independently but can reach out to operators when needed—without leaving the platform. 

• Efficient collaboration: Speed up product launches, catalog updates, and content approvals by enabling direct, contextual communication.

Virto Commerce’s built-in vendor communication tools support seamless, scalable collaboration—reducing delays, increasing transparency, and making B2B marketplace management more efficient for all participants. 

Keep your marketplace running smoothly. Learn more about vendor communications in our user guide.