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Built-In Vendor Communication Tools

Streamline coordination and support for your vendors with built-in communication tools.

The Communication widget/chat enables real-time, in-portal messaging between vendors and marketplace operators, keeping every interaction tied to specific products or actions.

What the vendor communication feature delivers for your business:

Faster issue resolution: Enable instant two-way messaging between your team and vendors for product edits, compliance questions, or onboarding.
Operational transparency: Keep all vendor messages and responses organized and searchable, eliminating scattered email threads.
Vendor autonomy with support: Vendors manage their catalogs independently but can reach out to operators when needed—without leaving the platform.
Efficient collaboration: Speed up product launches, catalog updates, and content approvals by enabling direct, contextual communication.