What do Amazon, Uber, and Apple have in common? They all offer an omnichannel customer experience. Omnichannel is the latest buzzword in the world of customer experience, and for good reason. It offers a number of benefits for businesses, which we will discuss in this blog post. We'll also take a look at how to create an omnichannel experience for your customers, how to measure its success, and compare it with multichannel experiences. Finally, we'll look at some examples of businesses that have successfully implemented omnichannel strategies.