Order processing software. Order fulfillment and tracking software

Updated: August 18, 2020 | Oleg Zhuk, Technical Product Owner

Virto Commerce’s order processing software is highly flexible and easy to integrate into your existing order management system. Suppose you are looking to manage your customers’ life cycles and have a customer-centric view on your company. In that case, you may want to check for the relevant order fulfillment software available and consider our product for order fulfillment. The size of your business is no issue, as our order processing software is capable of handling high volumes of purchases at any given time, giving you the ability to manage and scale order flows easily.

Ship orders from all of your sales channels stay on top of the delivery using the cutting-edge order tracking software. The top-notch sales order tracking software will also be at your service, ensuring that your customers will always be satisfied with the delivery of your product.

What is order processing software?

Order processing software is a system specifically tailored to manage businesses’ time properly by reducing the length of the sales order processing. With a good order processing software, your business will be able to improve operational efficiencyincrease revenueseliminate billing errors and deliver the highest level of customer satisfaction. Besides that, the right order fulfillment software enables you to track order-to-cash processes and to integrate unique billing capabilities.

Criteria for choosing a great order processing software

A good order processing software should have these following features to help businesses increase their efficiency:

  • Order tracking software that integrates business processes across all of the branches of the company;
  • Price tracking system to count for the latest discounts and price rules;
  • Sales order tracking software that enables tracking the shipping process through major delivery companies, such as USPS, UPS, FedEx;
  • Great return process with quick authorization and order tracking software;
  • Enhance sales order processing by integrating faster invoicingbilling and record creation

Multichannel order processing

In modern times multichannel is a major concept in e-commerce and your order fulfillment software should be able to work with it! An advanced order tracking software will help you streamline and centralize your operations. The most important functions it should be able to perform are:

  • Syncing orders;
  • Handling returns and refunds

All through one unified sales order tracking platform.

Aligning the organization

In addition to unifying order processing from different channels, your order processing software needs to allow for all the key stakeholders in the process to be able to work together and communicate effectively. Far too often, stakeholders simply do not have the right technology to focus on the most valuable aspects of their work. To address that every sales order needs to be appropriately documented and fully visible to all the necessary team members, so that team members are free to optimize their daily tasks.

The right order processing software will unify all stakeholders within a centralized system from sales and service reps to executives, to fulfillment specialists and finance managers.

Such a collaborative setup of your order fulfillment software also helps the customer-supplier relationship thrive.

Benefits of using an order fulfillment system

The main benefit of using such software is, faster turnaround times and the ability to implement order tracking software. Other than that, the main advantages are:

  • Automated invoices on payment terms and billing processes;
  • Backorder managementTracking the inventoryregistering of the newly arrived items for backorders and moving the orders to process so that they can be shipped; 
  • Stronger customer relationships. Order self-service along with the ability to inquire order, delivery and payment information for the customer helps increase customer satisfaction;
  • Improved cash flow among your finance and sales departments;
  • A more streamlined process of order managementReduced times for reports creation, full control of the quote and order processing with an intelligent workflow for approval routing, pricing and special discounts;
  • Improved efficiency of order processing. A good system will allow you to ship products from multiple warehouses and automate order routes to the right fulfillment center. Plus, a multichannel inventory management solution will let you send orders from any sales channel to your centralized systemsaving massive amounts of time daily; 
  • Order combining and prioritizationBatch orders in bulk and set processing priorities;
  • Improved sales thanks to order tracking software;
  • Multi-tier Support. To allow your order tracking software grow with your retail and wholesale business accommodating flexible pricing options and order management capabilities
  • Reduced costs by eliminating manual data entries;
  • Increased data control due to the absence of human error in the process of using order fulfillment software;
  • Improved business performance with the ability to enable faster shipping thanks to the high-end order tracking system with constant real-time access to all daily tasks, day sales outstanding as well as crucial order-related information;
  • Increased customer satisfaction because of the reduced load of paperwork on your team, enabling them to service your customers at their best abilities.

Having a good order fulfillment system can be extremely beneficial for your business giving it more flexibilityincreased performance and a highly needed sales order tracking software.

An order tracking system by Virto Commerce introduces the best practices when it comes to order fulfillment and helps manufacturers, wholesalers and distributors reduce costs, improve customer support and start selling globally without the pain of processing orders manually. Virto Commerce allows you to consolidate and process your orders across multiple sales channels with seamless tracking.

Oleg Zhuk
Technical Product Owner