Last update: April 16, 2024

Manage returns

Managing returns includes:

• Creating returns.
• Processing returns.

Create return

To create a return for a particular order:

1. In the main menu, click Orders.
2. In the next Customer orders blade select the required order.
3. In the Edit order details and related documents blade, click Create return.
4. In the new blade, check the items that require a return. Enter the return reason, if necessary.

5. Click Make return.

   

6. In the Return blade, edit the fields with the description typed in green:

   

7. Сlick Save in the toolbar to save the changes.

The return has been created.

Viewing and Processing Returns

To process the returns:

1. In the main menu, click Orders.
2. In the next Customer orders blade select the required order.
3. In the Edit order details and related documents blade, click on the Returns widget.

4. In the next blade, select the required return from the list.

   

5. In the Return blade, change the return status and enter your resolution.

6. Click Save in the toolbar to save the changes.

The modifications have been saved.