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Whitepaper: Customer Centricity, Recommerce and the New Circular Tech Stack
The New Circular Tech Stack for B2B Commerce
As regulations tighten and customer expectations evolve, businesses must rethink how they design, sell, and manage products across their entire lifecycle. In this whitepaper by Peter C. Evans, with contributions from Virto Commerce and Innovadis, explore how circular commerce, digital product passports, reverse logistics, and recommerce models come together to help companies stay compliant, unlock new revenue streams, and build long-term customer relationships across multiple ownership cycles.
What’s Inside (22 Pages)
✔ Strategic Shift: Why circular commerce is becoming a strategic priority for B2B organizations.
✔ Compliance & Transparency: How digital product passports and lifecycle tracking enable compliance and transparency.
✔ Technology Stack: Key capabilities of the circular tech stack, from marketplaces to reverse logistics.
✔ Customer Experience Evolution: How customer centricity evolves in a circular economy with multi-owner lifecycles.
✔ Real-World Use Cases: Examples across construction, tooling, and wholesale industries.
✔ Platform Limitations: What legacy ecommerce platforms are missing and why a new architecture is required.
✔ Solution Approach: How Virto Commerce and Innovadis enable scalable circular business models.
