State Machine – Visual Workflow Control for Complex B2B Keyworks  

Managing B2B complexity manually—multi-level approvals, validations, conditional order flows, custom review steps, etc—leads to errors, delays, and bottlenecks that slow down the process cycle and impact the organization’s efficiency and revenue.

Virto’s no-code visualization workflow builder transforms these challenges into a straightforward, manageable structure with a clear, visual tool layout, empowering leaders and teams to design and adapt workflows with intuitive data visualization and precise control. 

Built-in localization support for multilingual environments supports scaling and preconfigured templates allows faster deployment. 

Data visualization workflow is available through Virto’s Commerce Innovation Platform—a composable, headless, PaaS eCommerce solution for B2B, B2C, and D2C. 

• No-code & low-code workflow builder: Empower business users—operations teams, business users, and administrators—to configure workflows effortlessly and elevate their operations without technical skills required.

• Role-based permissions: Control who can edit workflows and manage localizations for advanced transparency and accountability.

• Visual editor & diagram view: Visualize the entire process at a glance—states, transitions, and business rules, allowing simple, on-the-spot modifications with drag-and-drop functionality or more complex edits with JSON mode.

• Custom states & transitions: Fully customize the workflow by defining any number of statuses—Pending Approval, In Review, Approved, Fulfilled, etc—setting conditions based on order data, customer role, or business logic, and adding rules to how and when each state can transition to another.

• Real-time workflow behavior sync: Automatically synchronize customer order status with related seller order changes to keep all stakeholders aligned in real time.  

• Automate multi-level order approvals: Set multi-role approval paths for complex orders, visualize the entire chain, track the order status in real time, and reroute delayed approvals to alternative managers to speed up the workflow.

• Create back-office review loops for flagged orders: Auto-flag suspicious or high-value orders, sending them to the review team for approval with a custom number of iterations.

• Trigger notifications or actions on order status changes: Send automated email, Teams message, or an SMS alert when an order status changes, and launch additional processes—such as invoice generation or reserving warehouse stock—and integrate CRM or ERP systems for real-time data sync.

• Configure marketplace vendor onboarding steps with conditional checks: Build step-by-step onboarding plans with conditional steps, such as document verification and test orders, and monitor progress centrally via a dashboard.

• Streamline return management: Simplify returns and refunds by automating each step of the process.

• Define workflows for B2B terms approval: Create a transparent and predictable structure for bespoke conditions approval for B2B customers.

• Implement SLA control: Automate task escalation if delayed beyond a predetermined timeframe, ensuring timely resolution and compliance.

• Complaints and quality assurance: Streamline customer complaints handling from initial submission to refunds or repairs stage to improve service and user experience. 

Data visualization workflow empowers you to quickly adjust workflows to match changing policies, customer agreements, or compliance rules. A built-in configuration guide accelerates onboarding and helps new teams adapt to managing workflows faster, while empowering non-technical teams to own process changes—reducing IT bottlenecks and boosting operational efficiency.

Learn more about workflow visualization by Virto’s State Machine for B2B, B2C, and D2C in Virto Commerce by visiting our user guide.